Terms and Conditions

Terms and Conditions


Company Details & Important Information:

Fresh Connect Solutions Ltd T/A Sterling Global is a company registered in the UK, Number 10904718. Our Registered office address is 63/66 Hatton Garden, Fifth Floor Suite 23, London, England, EC1N 8LE

The present Terms & Conditions regulate your use of the website www.sterlingglobal.co.uk and the services available on the same www.sterlingglobal.co.uk website. These Terms & Conditions also apply where you access our services via an authorised third party.

The terms set out here govern our contract with you. We advise you to print a copy of these Terms & Conditions and keep it for your future reference.

We intend to rely on these Terms & Conditions, which will be legally binding. By using our website and services you agree to comply with the terms set out here. You should read these Terms & Conditions carefully and contact us if you need clarification on any point.


Modifications to the Terms & Conditions

Due to changes to the website or service, changes in the law or our arrangements with third parties, sometimes we may have to modify these Terms & Conditions.


What We Offer

Please note that these Terms & Conditions apply to any services you request on or are provided to you from the website. 

When you request a service from us, a binding legal contract is formed between you and us on the earlier to occur of:

– when we receive payment from you; and

– when we make the service available to you.

If you make a mistake when requesting a service from us, please contact us as soon as possible so we can try to help you correct it.

Our service is as described on our website and/or, where you access our services via an authorised third party website.

For services provided by third parties, different terms and conditions will apply.


Sign Up and Sign-in Details

To use our service, you will need to sign up on the website and sign in using your unique sign-in details supplied as part of the sign-up process (e.g. email address, password).

Please be aware that it is your responsibility to keep your sign in details confidential and make sure you don’t share them with anyone.

If you believe that anyone has obtained your login details without your consent or if you become aware of any other breach of security on the websites, please contact us as soon as possible. We will not be responsible to you if an unauthorised access to your account or unauthorised activity on the websites occurs as a result of your sign in details becoming known by someone else, unless this is directly caused by our negligence.


Third Party Assignment

This agreement may be assigned by us to a third-party service provider who will provide the same, or very similar, services to that which this agreement refers. If so, we will inform you by email before the assignment takes place. Any assignment will be at no additional cost, fee or exposure to you and the terms offered by the assignee will be identical to the ones offered by us when this agreement was executed.

Any assignee will have the full rights afforded by this agreement.

We will make sure that, in the event of any assignment, all third party service providers thereafter are compliant with their obligations towards you as initially agreed, that your data is kept according to all legal requirements and that you are not deprived of all procedures for complaints and other resources that you were originally entitled to under this agreement.

In the event of this agreement being assigned to a third party, the assignee will not require any action whatsoever from you.

It is our duty to inform you of any assignment and transfer. However, once the assignment has been completed, the assignee will communicate directly with you from that point onward. Any further assignee’s will carry the same obligations.


Payment & Prices

In accepting these Terms & Conditions you agree for the purchase and delivery of the services provided for in this agreement and any services delivered by a subsequent assignee to be paid via the secure PSP arrangement as detailed in this agreement.

The prices for services indicated on the website are inclusive of all taxes, including VAT, which may be payable with respect to the services. All payments will be taken in pounds Sterling.

We check the prices on the website on a regular basis to make sure that they are displayed correctly at all times. The prices may change from time to time. If you have subscribed to a subscription service, we will inform you in advance by e-mail or by posting a notice on the website about any price changes that will affect your future payments. We recommend that you check the website regularly for any such notices.

To make sure your payment card details are securely kept, you agree that we can use the services of a secure Payment Service Provider (PSP) that will hold your card details generally and on our behalf, or any subsequent assigneessubject to this policy. All references to “us” or “we” in this policy refer to the PSP and us where applicable. The PSP undertakes to comply with all data protection and data disposal in accordance with all legal requirements. To facilitate the processing of payments and repayments you authorise us to securely pass your charge, credit and debit card details to a PSP and for them to be retained.

Subscription service payments must be made by credit or debit card using the payment facilities on the website. By giving us your payment details you authorise that we continuously take subscription payments from your payment card account until you or we end the services. We may stop providing the services without notice to you if, at any point, we are unable to obtain payment using the payment method details you provided to us.

If your monthly subscription payment of £29.10 is declined, we will continue to try to collect payment for your monthly subscription fee of £29.10 periodically until we succeed. 

The credit or debit cards we accept as payment methods are displayed on the website. You are responsible for making sure that all payment details you provide to us are correct and complete. We are not responsible for supplying services if the details you submit are incorrect, out of date or incomplete.

No payment will be deemed to have been made until we have collected funds and we may choose not to provide services until we receive payment in full.

We are not responsible to you for any overdraft or “over the limit” bank fees or charges you may incur in, if your payment card account or facility contains insufficient credit or funds at the time we take payment for the services.

We may receive commission and fees from certain third parties who advertise on or are linked to the websites or as a result of you having purchased products and/or services. All such commission and fees shall be retained in full by us.

If you proceed to purchase a product or service from a third party, the charges and payment terms will be subject to that third party’s relevant terms and conditions.

In the event that this agreement is assigned to a third-party service provider, you hereby authorise that the secure PSP that has received your payment card details securely can use those details to collect payment for the services on behalf of the assignee.


Termination of the Services

As per your statutory right, you can contact us by email to request the cancellation of the services. If you choose to do so, you must send your email to customer@sterlingglobal.co.uk. In order to allow us to find your subscription and cancel it on your behalf, please provide us with the following information:

– State that you wish to cancel the service provided by www.sterlingglobal.co.uk.

– Indicate your full name.

– Give us the email address you are currently receiving emails to.

Once we have received this information from you, we will cancel your subscription.

If you want to discuss any aspect of your subscription before cancelling it or if you would prefer to discuss the cancellation of your subscription over the telephone, please call us on our customer services number provided.

If you decide to cancel your subscription for the service we provide, you will not be eligible for a refund.

If you want to cancel your subscription, but you are no longer within the statutory time frame to do so, please contact our customer services to discuss cancellation and a member of our team will cancel the services on your behalf.

If your subscription has come to an end, we may contact you to invite you to re-register for the same or different www.sterlingglobal.co.uk. Any such invitation will give you the option to unsubscribe from being contacted by us again.

We may cancel your subscription to the www.sterlingglobal.co.ukservices by giving you advanced notice provided that such termination will not take effect until the end of the current membership month.

If your monthly subscription has been previously cancelled, either by you or by www.sterlingglobal.co.uk, and you re-subscribe to another or the same www.sterlingglobal.co.uk service, you will pay the fee applicable to the services at the time of re-subscribe.



Agreeing to these terms gives us permission to give your payment information to a PSP third party for storage, keeping and transfer as per the agreement. We will make sure that any subsequent assignee that has access to your data has committed to the same degree of data protection that is legally required and offered by us to you, that the data is kept in Europe and regulated in compliance with the General Data Protection Regulation (GDPR) and any other applicable laws.

We take your data privacy very seriously and we observe the relevant provisions of UK data protection legislation. We will use any information given to us by you or collected by us during your use of our website and services exclusively in accordance with our applicable Privacy Policy.

We may record telephone calls you make to our customer services for audit, training and quality purposes.


Exceptions to Our Liability

We advise you to contact your local Citizens Advice Bureau if you need more information on your legal rights and how they may be affected by these Terms & Conditions, including this section. Nevertheless, we strongly advise you to contact us directly if you experience any difficulties with this website and we will make sure we deal with your issues.

Except as otherwise stated in these Terms & Conditions, our aggregate liability to you coming out of or in respect of each service shall not exceed

(1) £75 or

(2) if you pay a subscription fee for the relevant service, the then current annual fee for that service or monthly fee x 12 if that amount is greater than £75.

Our liability to you shall not include the following business losses that you may incur the business data, lost profits, lost earnings, business interruption or reduction in the value of an asset.

We are not responsible to you for losses suffered due to any events beyond our reasonable control.

We are not responsible to you for losses you suffer that are not directly caused by our actions or our failure to act.

We are not responsible to you by damage caused to any hardware or software used to access, use or download our services, unless this has been caused by our negligence.

We are not responsible for any losses you suffer under any contract you have with a third party through which your access our services and any website that is arranged or paid for.

None of the terms set out in these Terms & Conditions exclude or limit our liability with respect to death or personal injury caused by our negligence, our fraud, any other matter which would be illegal for us to exclude or limit or to attempt to exclude or limit our liability, or our duties or liability under the FMSA.


Acceptable Use Policy

You are authorised to access and make personal non-commercial use of the website, our material and third party content we make available on the website for lawful purposes only and in a way that does not infringe our intellectual property rights or those of third parties.

Any access or use other than that which is personal non-commercial must expressly be authorised by us in writing and in advance. We do not authorise you to do anything with the website except to browse its contents and use and services made available by us to you.

It is your responsibility to ensure that the data you submit to the websites is true and accurate and free from viruses and other harmful code.

You must ensure not to do anything that could potentially harm the website or the computer systems that host the website. You must not do anything that undermines or inhibits the use and enjoyment of the website by other users.

The website contains content that is made available to us and by third parties. All information delivered to you in the course of the services and all intellectual property rights in third party content belong to the relevant third party or their licensors.

None of our material or third party content contained in the website may be reproduced or redistributed without our prior written consent, except that you may download or print a single copy for your own personal non-commercial use.


Complaint Policy

We always aim to provide you with the best possible standard of service, but in the unlikely event that you have cause to complain about any of our services, our contact details can be found on our website www.sterlingglobal.co.uk.

Formal complaints must be made in writing to:

Sterling Global Complaints

63/66 Hatton Garden, Fifth Floor Suite 23, London, England, EC1N 8LE

All complaints will be addressed, processed and answered within 30 working days. If we need more information to complete the investigation of any complaint, we will contact you to make you aware of it. Please be aware that if the information is not provided to us within 15 days from the request date, it will be our understanding that you decided to withdraw your complaint.

You agree not to submit the same complaint to us more than once.


Disclaimers & Guarantees

We will endeavour to provide the websites and the services with reasonable care and skill and to ensure that the services are fundamentally as described on the website and in these Terms & Conditions.

Although we do our best to ensure that the website is functioning properly at all times, this may not always be attainable. We do not guarantee that the website or services will be available all the time or at any specific time. They may be temporarily unavailable if our computer systems are under repair or maintenance or are otherwise inaccessible.

We take measures to make sure that the websites and our material are free from computer viruses and other harmful computer software. Nevertheless, we cannot guarantee this due to the nature of the Internet. We recommend that you use appropriate firewall and antivirus software to protect your devices and data.

We handle the sourcing and supply of the information made available to you in connection with the website or services with reasonable skill and care. However, in regard to the information we obtain from third party sources, we cannot guarantee that any of that information is accurate, correct, up to date or complete.

Nothing provided by us on or in connection with the website or services is or shall be deemed to constitute financial, legal or other advice. The information we provide is not intended to be relied on by you in making any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection with the website is for general information purposes only.

Apart from the commitments we expressly make in these Terms & Conditions and any additional commitments arising out of consumer rights granted by law, we do not make any other commitments or guarantees about the website or the services we provide.


More Information

These Terms & Conditions are a contract between you and us and form the entire agreement between us. No one except you and us has any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.

We may discontinue or change the website or services at any time and at our discretion. We will try to make sure that any such discontinuation or modification does not materially adversely affect the nature of the services we supply to you.

Any notices we send to you will be sent to the most recent email address you have provided to us.

English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English Courts.

All communication between you and us will be conducted in English.

You may not transfer any or all of the rights granted to you under these Terms & Conditions to any other person.


Customer Service:


03301 243947



Monday to Thursday: 9am-6pm

Friday: 9am-5pm